Privacy Policy

Last Updated: January 1, 2026

This Privacy Policy explains how One Call Solutions ("we", "our", "us") collects, uses, stores, and protects personal and business information while providing our Services. By registering for or using our services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following information during registration and service usage:

• Business details (Business name, address, GST details, website, contact person details)
• Authorized representative details (name, email ID, mobile number)
• Sender ID / Brand name and messaging templates
• End-user mobile numbers provided by the client for messaging purposes
• Technical data such as IP address, device information, delivery and interaction logs

2. Use of Information

The collected information is used for:

• Verification and approval of business profiles by telecom operators and Google
• Providing, managing, and improving messaging services
• Message delivery, analytics, reporting, and compliance
• Customer support and service-related communication
• Legal, regulatory, and audit requirements

3. Data Sharing & Disclosure

We do not sell or rent personal data. Information may be shared only with:

• Google and authorized telecom operators for RCS enablement and delivery
• Regulatory or government authorities when legally required
• Trusted technology partners strictly for service delivery purposes

All partners are obligated to maintain data confidentiality and security.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect data against unauthorized access, misuse, alteration, or disclosure. However, no method of transmission over the internet is 100% secure.

5. Data Retention

Client and messaging data will be retained only for as long as necessary to fulfill service obligations or comply with legal requirements. Logs may be retained for audit and compliance purposes.

6. User Responsibilities

Clients must ensure that:

• End users have provided valid consent to receive RCS messages
• Messaging content complies with applicable laws, TRAI regulations, and Google RCS policies
• No unsolicited, misleading, fraudulent, or prohibited content is sent

7. Changes to Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be effective upon posting or notification.

8. Contact Information

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